Shoppers once chose supermarkets for convenience, cost, customer service and quick checkouts. But a recent study found 83 percent of consumers pick only retail outlets that look clean to them, according to supermarket guru Phil Lempert. A full third of the people he surveyed have turned around and fled stores that seemed less than pristine… "Making food safe costs money," said Donald W. Schaffner, food safety expert and a professor of microbiology at Rutgers University. "If you’re an upscale chain, you know your customers demand it. It comes through diligence and staffing."
/ / / Philly health inspectors rap Whole Foods, Shop N Bag